Our Office Professional and Secretary Training focusses on all aspects related to this important role in the organisation. Our offering includes specialised training for Secretaries & PA’s, Office Administrators, Customer Care Staff, and employees who need to upskill.

We also facilitate an Office Professional Development Programme consisting of 6 modules and is presented over the course of 3 – 6 months.

Most courses are available as either public or in-house interventions. In-house facilitation includes a face-to-face meeting to ensure that we have an understanding of your specific culture, training requirements and will allow us to customise the intervention to suit your specific needs.

Please note that the course outlines on our website are summarised. Should you need a comprehensive outline or customised proposal, we would love to meet with you to discuss your specific needs. This will enable us to submit a proposal that is in line with your expectations, your industry and your budget.

Anger and Conflict Management Training

The Anger and Conflict Management training course will leave you armed with simple, practical and powerful conflict management skills that you can utilise in the workplace and in your personal life.

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Call and Contact Centre Training

This training will allow your call centre employees to enter their work area with confidence knowing they are equipped to answer questions and overcome objections and ultimately close the deal.

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Customer Service & Telephone Etiquette Training

The Customer Service & Telephone Etiquette training course looks at Customer Service and the ability to provide a service or product in the way that it has been promised in order to exceed the customer’s expectations.

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Email Etiquette Training

Email is used for more than 80% of our business communication and yet this is not a taught skill. This often leads to employees doing what they think is the right way, and often doing what others are doing because they think it is the correct way of doing it.

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Personal Assistant Masterclass Training

The Personal Assistant Masterclass training course is designed to enhance and improve the secretarial, administrative and people skills for secretaries.

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Personal Branding with a Winning Mindset Training

This impactful, purpose-changing course is for everyone who wants to exponentially accelerate their personal growth.

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Professional Office Administration Training

The Professional Office Administration training course is aimed at all office administrators within an organization. The content covers all aspects of importance to this very important role

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Significant Secretary, Powerful PA Training

The Significant Secretary, Powerful PA training course will enable delegates to handle their variety of administrative and clerical duties in an efficient manner to ensure the smooth running of an organisation.

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Basic Finance Skills Training

This practical Basic Finance Skills training course introduces delegates to the fundamentals of financial management. Delegates will become familiar with basic accounting concepts and terms

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Confidence and Assertiveness Training

During the Confidence and Assertiveness training course delegates will obtain the tools and techniques to boost their confidence and their self-esteem. Employees who are passive at work are often undervalued and ignored for promotion.

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Effective Business Writing Skills Training

The Effective Business Writing Skills training course focuses on how to create business documents that say what you mean and achieve the results you want.

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Emotional Intelligence Training

This training course looks at how the fundamentals of Emotional Intelligence (EQ) will improve your inter-personal relationships, communication skills and increase your professional and personal success.

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Hygiene and Cleaning Training

Maintaining a professional level of hygiene and cleaning in our workplaces plays a critical role in the health, safety and wellbeing of our employees and enhances the overall image of our business to our clients and suppliers.

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Personal Finance Management Training

The Personal Finance Management training course is designed to equip the delegate with the knowledge, understanding and comprehension of financial stability and viability.

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Professional Telephone and Voice Etiquette Training

The Professional Telephone and Voice Etiquette training course focuses on modern telephone management skills and effective communication skills.

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The Frontline Receptionist Skills Training Program

The Frontline Receptionist Skills training course will provide these important staff members with the knowledge and practical skills they need to add value to your brand experience with customers and staff members.

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Business Etiquette Training

During this Business Etiquette training course your employees will learn the hidden value – and priceless potential – of image, etiquette and protocol and how it can make a difference to their career success and your business.

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Customer Intelligence Training

The Customer Intelligence training course equips you with the tools and skills to enhance your own Emotional Intelligence as well as that of your fellow team members, improve your inter-personal skills,

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Effective Communication for office professionals Training

The Effective Communication for office professionals training course is designed to provide delegates with the skills

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HIV And AIDS Basic Awareness Training

The basic HIV & AIDS awareness training course has been developed for those who want to educate and improve their own general HIV & AIDS knowledge.

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Meeting Minutes Management Training

The Meeting Management and Minute Taking training course focuses on why meetings are an essential element of business communication and being able to organise, prepare for and take and distribute minutes efficiently is an important skill that can be learned and enhanced.

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Personal Mastery Workshop

The Personal Mastery training course focusses on clarifying and deepening our personal vision, focusing our energies, developing patience, and seeing reality objectively.

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Setting & Achieving Your Personal Wellbeing Goals

The delegates will leave with a renewed focus, with practical tools and tips and a personalised action plan that they can implement immediately across all areas of their lives

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Time and Stress Management Training

The Time and Stress Management training course will enable delegates to better manage their own time, become pro-active, avoid procrastination and enable them to motivate themselves thereby reducing their levels of unhealthy stress.

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Increase your effectiveness now!

Contact a Prosam Group Expert today at +27 11 425 1748